Terms and Condition

Please read these terms and conditions carefully before using this website.

 

This website is owned and operated by Christopher Nemeth, 4-13-5 Jingumae, Shibuya-ku, Tokyo, Japan.

 

 

DESCRIPTION

 

Upon making a decision to purchase an item/s from C. Nemeth E-Store please read the whole description, checked all measurements and review all images. Every item is described as accurately as possible and should provide you with a good idea of its features and details. We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. 

 

 

 

AVAILABILITY 

 

C. Nemeth E-Store reserves the right to cease your order at any time, with acceptable reason. If a product is bought at the same time by several different customers the product will go to the first customer ordered.

 

 

CANCELING YOUR ORDER

 

Once your order has been confirmed, it is possible to cancel at any point until the packing and shipping process has started. If you want to cancel your order please contact C. Nemeth E-Store by emailing order@christophernemeth.co or calling 03-3401-2123.

 

 

 

RETURNS

 

You have the legal right to cancel your order within fourteen working days of receipt of the goods. If you would like to return your purchase, please contact us within 14 days of receiving your item. Items must be returned complete, in perfect condition, unused, fully labelled and with the original packaging and sent via track-able delivery within 14 days in order to be eligible for a return. We will not accept returns for any non-faulty items that have been worn and tags removed. [If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you].

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within fourteen days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

We will not accept returns after the 14th days of the item being delivered. If you The shipping costs and duties paid for the item are non-refundable. 

Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of C.Nemeth E-Store. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

 

To request a return, please email us at order@christophernemeth.co stating the full reason. 

 

 

 

REFUNDS

 

Any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.

 

RETURN ADDRESS

 

Address:

4–13–5, Jingumae, Shibuya–ku, Tokyo, 150–0001, Japan

 

Phone Number: 

03-3401-2123

 

Email: 

order@christophernemeth.co

PRIVACY

 

All information that C. Nemeth E-Store collects will remain confidential and will in no circumstances be passed on to a third-party. All credit card information is stored securely within Square and we cannot access this information.

 

 

 

IMPORT DUTY

 

If you order products from C. Nemeth E-Store for delivery outside Japan, they may be subject to import duties and taxes at your destination. Our store is not responsible the for payment of any such import duties and taxes, the responsibility falls under the customer. Please be aware that we have no control over these charges and cannot predict their amount. Your local customs office will have more information. We are not liable for any breach of laws and regulations of the country were the products are being sent.

 

 

 

PAYMENT

 

All prices are given in Japanese Yen (¥) and are shown inclusive of Japan sales tax (VAT) at the current rate of 8% but exclusive of delivery costs. Prices are not negotiable. We reserve the right to change any price at any time. The price that the item is quoted at, at the time of check out, is the price you will be charged. 

Our Credit Card payment system (Visa, MasterCard, American Express, Discover, Diners Club, JCB) : About Square

 

 

 

COMPLAINTS AND FAULTS DELIVERED GOODS

 

If you have received a faulty item, or if it is not the product is on your invoice, you will be returned simply as described above. We can only replace faulty items for the same item in the same size. If we believe that your complaint is justified, we will send you a new product free shipping. If the item is out of stock, we will refund the price of the item.

 

 

 

Delivery Policy

An order will be sent as soon as payment has cleared.  All parcels are sent with a tracking service and also must be signed for upon delivery for the protection of the customer and C. Nemeth E-Store. The tracking number will be provided to the customer via email after the shipment.  C. Nemeth E-Store takes no responsibility for damage or loss by the respective shipping company.

 

 

 

SHIPPING RATES

 

DELIVERY - JAPAN (YAMATO)

 

All orders placed on the C. Nemeth E-Store for Japan are delivered by Yamato’s TA-Q-BIN service. 

There is an payment option to choose from Credit Card or Cash-on-Delivery. 

Please note that a signature will be required for the receipt of all orders.

 

 

*Tax is included in the price. The price will change depending on the weight.

 

Hokkaido - from 1200 JPY

Kita-Tohoku: from 800 JPY

Minami-Tohoku: from 700 JPY

Kanto / Tokyo: from 700 JPY

Shinetsu / Chubu / Hokuriku : from 700 JPY

Kansai: from 810 JPY

Chugoku: from 950 JPY

Shikoku: from 1,050 JPY

Kyushu: from 1,200 JPY

Okinawa: from 1,350 JPY

Yamato: Track Shipments

 

 

 

DELIVERY - INTERNATIONAL (EMS)

 

All international orders placed on the C. Nemeth E-Store are delivered by EMS. 

 

*For shipments outside of Japan, please note that the above shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

 

EMS Shipping Rate 

 

EMS: Track Shipments

 

DELIVERY TIMES

 

Stock permitting, all orders placed with the C. Nemeth E-Store are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.

Japan: 1-2 Working Days

Rest of the World: 5-7 Days

*Parcels may be held at customs or delayed for other reasons for each country and area.

© All rights reserved by Christopher Nemeth, 2019. 

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CHRISTOPHER NEMETH STORE

4-13-5 JINGUMAE SHIBUYA-KU TOKYO. 150-0001 JAPAN

1 PM – 8 PM

info@christophernemeth.co

+81 (0)3 3401 2123